"I just wanted to thank your company for the excellent work you do. As someone who frequently uses closed captions on my TV shows, there are many that I've come to dread because of their garbled, frequently missing captions. But there are a few shows where I get complete, accurate and timely captioning, and those shows always end with the notation of the company providing the captions--"Closed Captioning Services, Inc." THANK YOU for making at least some TV shows enjoyable for those who are hearing challenged."
— Judy, Richmond, VA.

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About CCS

About Our Company

Established in 1989, CCS offers a broad array of services including, live captioning, offline captioning, multi-language captioning, internet captioning, audio description and conference/meeting captioning from our full-service facilities in North Hollywood, CA, and Grand Rapids, MI.

Whether delivered via broadcast, the internet, or DVD, today video captions are used and enjoyed by millions of people. In addition to private homes, often public spaces such as fitness clubs, sports bars, and airports utilize captions to deliver information.

Our mission is simple, we strive to provide accessibility services of the highest quality, quickly and efficiently. Our employees are the foundation of our success and client satisfaction. They offer their talent and expertise to our customers each and every day, working within tight deadlines, navigating the regulatory landscape, and simplifying the entire captioning experience.

We find special satisfaction in our client relationships, especially those who think of CCS as a "partner" in their accessibility efforts. And it gives us great pride when we hear from viewers who let us know how much they enjoy watching programs captioned by CCS.

In August 2012, we joined forces with VITAC, a captioning company that embraces the CCS’ values of customer service and captioning quality. I invite you to learn more about who we are and what we do. Our team stands ready to help you communicate your story.

— Rick Leet
President, Closed Captioning Services

About Our Team

The Closed Captioning Services management team has combined forces with VITAC’s team.

Rick Leet, President

Rick became president of CCS in 2000, after leading the CCS eastern regional sales effort. He has over 23 years of experience in the industry, including a variety of senior sales and management assignments at Cycle Sat, Inc., a $45 million satellite distribution company and a subsidiary of Winnebago Industries. Mr. Leet ultimately served as Chief Financial Officer of Cycle Sat. Rick holds a Bachelor of Science degree in Business from E. Illinois University and an MBA from the University of Chicago. As the president of CCS and a shareholder, he is focused on the company's strategic vision and its dedication to customer satisfaction. Rick is active in his local Make-A-Wish Chapter and enjoys spending time with his family, including his two grandsons.

Deborah Popkin Schuster, Chief Marketing Officer

Deborah has been involved in closed captioning and post production since the mid 1970s when she began her career at WGBH-TV in Boston. She has held senior-level management positions in Operations and Sales/Marketing throughout her 35-year career and was elected by her industry peers to serve as the first Executive Director of the Accessible Media Industry Coalition. In 2005, Deborah was one of a handful of colleagues honored with the Pioneer Award, acknowledging her contributions to the accessibility industry. As Chief Marketing Officer and a shareholder of CCS, Ms. Schuster heads all sales and marketing activities for the company. Deborah has a degree in journalism from Boston University, and enjoys music, theater, hiking, and spending time with her husband and two grown children.

Pam Walenga, Vice President of Finance

Pam has run CCS' finance department since 1997. In her role as Vice President of Finance, Pam oversees the accounting staff and is responsible for all financial reporting and accounting functions at CCS. A graduate of Key 5 Institute in Computer Programming, Pam has been involved in the finance field for 29 years. Pam enjoys spending time with her large family, including her grandson, and is also an avid reader, NASCAR fan, and sailing and flying enthusiast.

AnnAlissa Ellens, Director of Operations

AnnAlissa has managed CCS' offline captioning department in CCS' Grand Rapids office since 2006. As Director of Operations, AnnAlissa is the primary client liaison for offline programming in the Michigan facility and is instrumental in helping CCS achieve its goal of delivering prompt and efficient service to CCS' clients. Among her duties, AnnAlissa supervises the scheduling of captioning, production, and file deliveries. AnnAlissa and her husband are the proud parents of a young son, and she enjoys reading, volleyball, and spending time with her family. She has a business degree from Lansing Community College as well as a Bachelor's degree in Education from Grand Valley State University.